Welcome to the Illinois Public Service Institute

IPSI is a three-year training program which provides instruction expressly designed for public service professionals. The course is divided into three one-week sessions (one week each year) focusing on training in public service, personal growth and professional development.

IPSI is an outstanding program that will help you reach your professional goals and enhance your effectiveness and efficiency on the job. If you have any questions please contact Mary Bender at 231-797-5536 or mbender102@aol.com.

13th Annual Illinois Public Service Institute - October 5 - 10, 2014

• Challenges & Solutions for Leadership in Public Service
• Leadership Styles
• Itís a Matter of Your Style
• Your Rights as a Supervisor & Their Rights as Employees
• Managing Generational Differences in the Workplace
• Communication - Loyalty - Motivation
• Followership
• Eureka to Action


14th Annual Institute > Service Excellence > 2015
  • Defining Excellence in Public Works
  • The Supervisorís Role in Service Excellence
  • Serving Internal and External Customers
  • Business Etiquette
  • Performance Appraisal Techniques
  • Legal Update
  • Workplace Safety
  • Creating an Action Plan
15th Annual Institute > Personal Supervisory Skills > 2016
  • Supervisory Doís and Don'ts
  • Living with Your Union Contract
  • Strategic Planning
  • Group Decision Making
  • Communication Skills
  • Creating Performance Appraisals
  • Managing Problem Employees in the Workplace
  • Conflict Communications
  • Creative Problem Solving
  • Creating a Personal Action Plan

What Students Are Saying About IPSI...



Contact IPSI: Mary Bender | P.O. Box 330 | LeRoy, MI 49655 | Ph: 618-792-3508 | Fx: 231-797-5865